Ready payment issues, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might demand to fix a problem with your payments profile.

Detect the issue y'all're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Endeavour these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to united states of america, please do then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments centre, and try the transaction again.
  • Attempt using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop estimator, try the transaction using the Google production's website.
    • If you're using a mobile device, attempt using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the lodge once more.
    • Endeavor creating a new Google account if yous don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired menu"

Check to see if your payment method is upwardly to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps also apply if you run across the error bulletin "Your payment didn't become through. Delight try a different payment method or attempt again after."

Try the post-obit:

  1. Bank check to encounter if your payment method is up to engagement. If it isn't, update information technology in the Payments centre, and then try your purchase again.
  2. Make certain yous accept plenty money in your business relationship for the purchase.
  3. If you're still having issues, contact your bank to see if there'south a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an outcome with your business relationship"

If you see this bulletin, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more data to protect your account against fraud.
  • We need a little more information to comply with EU police force (European customers but).

To gear up the issue, effort the post-obit:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. Y'all might need to verify your identity before you lot can buy annihilation through your Google Account.
  3. Make sure your name, accost, and payment information are upwardly to engagement.

"Unable to process payment: Depression menu balance"

You might not have enough funds in your business relationship to make the payment. Cheque your business relationship residual or contact your banking company.

Ineligible or unavailable credit or debit carte du jour

Bill of fare is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. Yous must verify the carte earlier you can use it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, yous'll find a temporary charge on your card statement forth with an eight-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If yous try to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait up to 2 days.
    • If more than two days: Check your card statement. You should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't use this carte for this purchase. Try to brand the buy again with a unlike card.

If the card you lot desire to employ isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments profile

Learn more about what to exercise if you temporarily or permanently closed your payments contour.

If you're even so having trouble, contact support.

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